Shipping Policy

Processing time for orders is 1-7 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current shipment time. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.

Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USPS.

Please note we are not responsible for any shipping deliveries that may be affected by, but are not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers from USPS to international mail carriers.

If you have not received a tracking number after 3 business days, please email us at our contact information located under our contact tab. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.

Please note once we have shipped your order, we do not have access or control over its delivery time. Should you have any questions or concerns regarding your orders please use your Tracking Information directly using your Tracking ID and contact your shipping courier. If your package has been confirmed delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages once it has been confirmed delivered by USPS.

Additional information for International customers:

We ship worldwide via USPS (United States Postal Service) priority mail international mail. First-class mail could be used at times but please advise if this is selected tracking updates will not be provided by USPS. We suggest selecting a priority mail service. International and Military orders may take up to 20 business days or longer to arrive. Items shipped outside of the United States are subject to duties, taxes, handling, customs, and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by  __________________. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.

The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. 

After my order is submitted, can I make changes to it or cancel it?

We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or canceled. This is partly due to the fact that most times we process orders during non-business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered at checkout. If your address is incorrect, please email us, our contact information can be found under our contact tab.

 What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc. address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re-sending the order. Please be sure to enter your shipping address correctly when checking out to avoid delays in receiving your order. We do not refund shipping fees.

What payment options do you accept?

We accept payments via Stripe, Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards as well, PayPal account balances and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays or declines.

We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.